Support

How do I get started?

Sign up for GWC Personal. Eligible new accounts may receive one free 3-day account trial, once per account. This is not a subscription introductory offer. No card required. No automatic charge. Returns to free access when the trial ends. You can choose a paid Personal subscription for US$8/month in Billing. Cancel a paid subscription anytime. Use your own provider account or a local model where supported. View pricing and trial terms.

Where is the GWC Studio desktop app?

GWC Studio — Core desktop app. See Studio availability and GWC for VS Code availability.

How do I get the mobile app?

Android is available on Google Play (com.gwc.ai). GWC Connect for iOS 1.0.10 (102) is being prepared for resubmission; no public iOS download is available yet. Check the Download page for current store links and status.

My computer does not show up in GWC Connect on the phone

Check the Download page for a currently offered, supported GWC Studio or GWC for VS Code release. On the intended PC, keep that desktop app open and signed in to the same GWC account used by GWC Connect. Check the exact registered PC and its live connection state; a saved device can still be offline. Refresh Devices on the phone. If it remains missing, verify the account and connection before signing out, changing permissions or reinstalling.

What AI models does GWC use?

Choose a supported cloud or local AI model in Taichu. Automatic model selection is planned, not live.

How do I cancel my subscription?

For a paid Personal subscription, open Billing to manage cancellation. Paid access continues until the end of the paid billing period. The no-card trial ends automatically; no cancellation is needed to avoid a subscription charge.

Is my data private?

Yes. Conversations and task history stay on your computer. Agent-to-Agent is the current exception: GWC stores each session's opening task and messages so both participants, and your phone, can read them. Each time a session gets a new message, messages older than 30 days are deleted and only the newest 2,000 are kept; otherwise a session stays until either participant's account is deleted. We are moving this to the participants' computers. GWC does not store AI Support chats or cloud user memory derived from chats. Relay messages are encrypted until delivery (at most 24 hours), then deleted within 1 hour. For human support email, GWC removes the body and its reply from its database after the reply, or after 7 days unanswered; Message-ID, sender address and status remain to prevent duplicates. Staff mailbox copies are outside its database. Account/security records and deliberately shared items are separate. See our Privacy Policy.

How do I delete my account?

Go to Settings → Account → Danger Zone → Delete Account. Deletion is scheduled 30 days out, then the account is permanently removed. To stop it inside that window, open Settings and cancel the scheduled deletion, or email support@gwc-corp.com. The full steps, and what happens to your data, are on Delete your account.

What is GWC Connect?

GWC Connect is our iOS and Android app. Use it to follow work on your selected computer when a mobile release is available to you. Use GWC Studio or GWC for VS Code on the computer you select. Check Download for current releases. GWC for VS Code is on the Visual Studio Marketplace, and the verified extension release is listed on the Download page. The Download page also lists the available mobile channel. Connect Pass unlocks remote access.

What does the Connect Pass actually unlock?

Connect Pass unlocks GWC Bridge, remote access from GWC Connect, BYOK, supported provider sign-in and local models on your computer. AI provider charges are separate.

Where is my data processed?

Your own provider account or API keys (BYOK) do not guarantee data residency. Check the processing locations and terms of the provider configured on your computer. Phone and web messages still pass through GWC; see the Privacy Policy for GWC storage and retention.

Does the mobile app work offline?

No. Your phone needs a connection to your selected computer, and that computer must be awake and connected. Your phone sends messages through the GWC relay to your selected computer. GWC Studio or GWC for VS Code uses the provider you set up there, or a local model. The provider’s privacy policy applies to requests it receives. AI uses your provider sign-in, your own API keys (BYOK), or local models on your computer. GWC does not sell AI model usage. Provider keys stay on your computer; GWC servers never store them.